Terms of service

Last updated: 19/06/2026
Business name: Acura Elite
Website: https://www.acuraelite.com/
Email: marketing@acuraelite.com

1. Introduction

These Terms and Conditions apply to the hire, sale, delivery, installation and use of Acura Elite football equipment and related services.

By making a booking, placing an order, accepting a quote, paying an invoice, using our website or using Acura Elite equipment, you agree to these Terms.

2. Definitions

“Acura Elite”, “we”, “us” or “our” means Acura Elite.

“Customer”, “you” or “your” means the person, company, venue, event organiser, agency, school, football club or organisation booking, hiring or purchasing equipment.

“Equipment” means football arenas, reaction panels, training systems, electronic components, accessories, balls, barriers, branding, cabling, screens, sensors and related items supplied by Acura Elite.

“Event” means the activity, venue, hire period, activation, training session, festival, matchday, private function or other occasion for which equipment is supplied.

3. Quotes and bookings

All quotes are valid for 30 days unless stated otherwise.

A booking is only confirmed when:

we have accepted the booking in writing.
any required deposit has been paid.
the customer has provided required event details.
we are satisfied that the venue and proposed use are suitable.

We reserve the right to refuse or cancel a booking where we believe the site, event, customer, staffing, weather, safety arrangements or proposed use creates an unacceptable risk.

4. Hire period

The hire period will be stated in the quote or booking confirmation.

The customer must not use the equipment outside the agreed hire period without our written consent.

Late return, extended use or delayed collection caused by the customer may result in additional charges.

5. Payment

Payment terms will be stated in the quote or invoice.

Unless otherwise agreed:

deposits are payable to secure the booking.
balance payments must be made before delivery, installation or the event date.
late payments may result in cancellation, suspension of services or additional charges.
all prices are inclusive of VAT unless stated otherwise.

6. Cancellation by the customer

Cancellation terms will be stated in the booking confirmation.

Suggested structure:

cancellation more than 30 days before the event: deposit may be retained.
cancellation 14-30 days before the event: 50% of total fee payable.
cancellation less than 14 days before the event: 100% of total fee payable.

Where custom branding, logistics, staffing, transport, equipment reservation or third-party costs have already been incurred, these may be non-refundable.

7. Cancellation by Acura Elite

We may cancel, postpone or suspend services where:

payment has not been made.
access or site conditions are unsuitable.
weather creates unsafe conditions.
the customer provides inaccurate information.
the equipment may be misused.
suitable supervision is not available.
there is a health and safety risk.
circumstances outside our control prevent performance.

Where appropriate, we may offer an alternative date or refund any amount paid for services not provided, excluding costs already incurred.

8. Delivery, installation and collection

The customer must ensure:

safe and suitable access.
sufficient space for setup.
level and appropriate ground surface.
access to power where required.
parking and unloading arrangements.
permission from the venue or landowner.
availability of site staff if needed.
clear emergency access routes.

If delivery or setup is delayed due to customer or site issues, additional charges may apply.

9. Customer responsibilities

The customer is responsible for:

ensuring the event site is safe and suitable.
carrying out event-level risk assessments.
providing adequate supervision.
controlling access to the equipment.
ensuring users follow all rules and instructions.
preventing misuse, climbing, rough play or dangerous behaviour.
ensuring children are supervised by responsible adults.
obtaining venue permissions, licences and approvals.
maintaining appropriate insurance.
reporting incidents immediately.
protecting equipment from damage, theft or unauthorised use.

10. Equipment use and safety

The equipment must only be used in accordance with our instructions, safety rules and any verbal or written guidance provided by Acura Elite.

The customer must stop use immediately if:

the equipment appears damaged.
a safety issue arises.
weather conditions become unsafe.
supervision is not available.
users ignore instructions.
the equipment moves, becomes unstable or malfunctions.

12. Children and vulnerable users

Where children or vulnerable users are involved, the customer must provide suitable safeguarding, adult supervision and age-appropriate control measures.

Acura Elite does not accept responsibility for supervision of children unless we have expressly agreed in writing to provide staffed supervision as part of the booking.

12.1. Safeguarding and Children’s Participation Policy

Acura Elite equipment may be used by children at schools, clubs, holiday parks, community venues and events.

The customer, school, club, venue or event organiser is responsible for:

safeguarding arrangements.
parental permissions.
appropriate adult supervision.
age-appropriate participation.
managing behaviour.
first aid provision.
emergency procedures.
ensuring children use the equipment safely.

Acura Elite staff are not responsible for childcare, safeguarding supervision or behavioural management unless expressly agreed in writing.

13. Staffing

Where Acura Elite staff are present, they may assist with setup, operation, guidance and safety instructions.

However, unless expressly agreed in writing, the customer remains responsible for event management, crowd control, participant behaviour and general site safety.

14. Damage, loss or theft

The customer is responsible for loss, theft or damage to equipment during the hire period, except where caused by Acura Elite’s negligence.

The customer must pay the cost of repair or replacement for damage caused by misuse, negligence, vandalism, unauthorised movement, poor site conditions or failure to follow instructions.

15. Weather and outdoor use

Outdoor use is subject to weather and ground conditions.

We may suspend or cancel use in cases of:

high winds.
heavy rain.
Lightning.
unsafe ground conditions.
Flooding.
poor visibility.
extreme heat or cold.
any condition that may create risk to users, staff or equipment.

The customer must not operate the equipment in unsafe weather conditions.

16. Insurance

The customer must hold appropriate insurance for the event, venue, staff, participants and public liability.

Acura Elite will maintain insurance appropriate to its own business operations. Evidence may be provided on request.

The customer should check with its insurer that use of hired sports, leisure or interactive equipment is covered.

17. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

Subject to the above, Acura Elite is not responsible for:

injury caused by misuse of equipment.
failure to follow instructions.
inadequate supervision.
unsafe venue conditions.
unauthorised use.
customer negligence.
participant behaviour.
pre-existing medical conditions.
loss of profits, loss of business or indirect losses.

For business customers, our total liability shall not exceed the total amount paid or payable for the relevant booking or purchase, unless otherwise required by law.

18. Sales of equipment

Where equipment is sold, ownership passes only when payment has been received in full.

Risk in the equipment may pass on delivery unless otherwise agreed.

The customer is responsible for safe installation, use, maintenance, storage, inspection and operation unless Acura Elite has expressly agreed to provide ongoing support.

19. Maintenance and inspection

For purchased equipment, the customer must follow all maintenance, inspection and operating guidance.

The customer must not modify, repair, move, dismantle or alter equipment unless authorised by Acura Elite.

Any fault must be reported promptly.

20. Intellectual property

All Acura Elite branding, designs, content, photographs, videos, website copy, logos and equipment concepts remain owned by Acura Elite or its licensors.

Customers may not copy, reproduce, modify or use Acura Elite intellectual property without written permission.

21. Photography and promotion

We may request permission to photograph or film equipment at events for marketing purposes.

The customer must ensure that any necessary participant, staff, parent, guardian or venue permissions are obtained before content is shared with us or approved for publication.

22. Force majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, power failure, venue closure, strikes, illness, public emergency, government restrictions or supplier failure.

23. Complaints

If you have a complaint, contact us at marketing@acuraelite.com with details of the issue.

We will aim to respond within 5 working days.

24. Governing law

These Terms are governed by the laws of England and Wales unless otherwise stated.

The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights.

25. Website Disclaimer

The information on the Acura Elite website is provided for general information only.

While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current or suitable for every customer, venue or event.

Images, product descriptions and equipment layouts are for illustration and may vary depending on availability, venue requirements, safety considerations and package selected.

Customers should contact Acura Elite directly for accurate quotes, availability and suitability assessments.